Everything you need to know about our products & service

Frequently Asked Questions

Are your essential oils 100% pure and authentic?

Absolutely. All our essential oils are 100% pure, natural, and undiluted — free from synthetic additives, fillers, or artificial fragrances. We source directly from trusted growers and distillers worldwide, and each batch is quality-tested for purity and potency.

How do I use essential oils safely?

Essential oils are highly concentrated and should always be diluted with a carrier oil (such as sweet almond or jojoba) before applying to skin — typically 2–3 drops per teaspoon of carrier oil. For diffusing, add 5–10 drops to your diffuser with water. Keep away from eyes, and consult a healthcare professional if pregnant or for use with children.

How long does UK delivery take?

Orders are typically dispatched within 1–2 working days. UK delivery takes 2–5 working days via Royal Mail for smaller orders, or next working day via APC for larger orders. Please note dispatch may take 3–4 working days during busy periods (October–December).

What is your returns policy?

We accept returns within 14 days of delivery for unopened, unused items in original packaging. Simply contact us at info@ninjaaromatherapy.com and we'll arrange a hassle-free return. Your satisfaction is our priority.